Home Advertise Contact Us

Frequently Asked Questions

Q: I'm a subscriber, but the Thursday night emails aren't showing up in my inbox. Why?

A: As with many online subscriptions, the first piece of advice is to check your spam folder. If you find our emails there, be sure to mark them "not junk," or add paul@carmelpinecone.com to your email address book. Spam filters come and go, and their parameters are always being updated, so it's not unusual for our emails to make it to your regular inbox one week and be sent to spam the next. So that's the first thing to check.

If our emails aren't landing in your spam folder, you can verify that your subscription is still active by trying to sign up again. If you're already a subscriber, doing that will generate a message confirming it.

If all else fails, send an email to mail@carmelpinecone.com and we will figure out a way to help.

Q: What's the best way to view the PDF Pine Cone on an iPhone or iPad?

A: After downloading the edition you're interested in, touch the center of the image of the front page. Look for an "open in" link that appears, or a small square with an arrow pointing up. Click on that and choose iBooks or Acrobat to open the file. Once it opens, you can turn the pages of The Pine Cone just like an old-fashioned newspaper, and you can even save each week's edition for offline viewing, such as at the beach or on an airplane.

Q: How do I place an obituary in The Pine Cone?

A: The Pine Cone is widely regarded as the best place for to memorialize a loved one in the Monterey Peninsula, not only because our obituaries are beautifully and sensitively produced, but because they are so widely read. And we have very reasonable prices. For content guidlines and details about sizes and rates, please click here. To place an obit or other memorial or commemorative announcement, contact Anne Papineau at anne@carmelpinecone.com or (831) 274-8654.

Q: How do I download back issues?

A: An archive is available at https://carmelpinecone.com/archivex.html.

Q: How do I unsubscribe or change my email address?

A: Use the links at the bottom of one of the Thursday night emails.

Q: How do I place an advertisement in The Pine Cone?

A: See our advertising help page.

Q: I have something newsworthy I would like The Pine Cone to cover. Who should I send it to?

A: News items within Carmel-by-the-Sea should be submitted to mary@carmelpinecone.com. Events in Big Sur, Carmel Valley, or which deal with the arts, should be sent to chris@carmelpinecone.com. News items from Pacific Grove, Pebble Beach, and the rest of the Monterey Peninsula should go to kelly@carmelpinecone.com. Feature stories are handled by elaine@carmelpinecone.com. Calendar items should go to calendar@carmelpinecone.com. Obituaries go to obituary@carmelpinecone.com. If you are not sure where to send your info, please direct it to mail@carmelpinecone.com.

Q: How do I submit a letter to the editor?

A: Send it to letters@carmelpinecone.com. Keep it to 350 words, please. And do not submit it if you have already sent it to another newspaper.

Q: I recently sold or purchased a home, and I would like to keep the information from being published in The Pine Cone. How do I ask for my home sale or my name to be omitted?

A: Please see our home sales reporting policy.

Q: You printed something that was wrong. How I do ask for a correction?

A: Please contact the reporter who made the error, or the publisher. The latest contact information is available here.

Q: You printed something which I didn't like, and I would like it removed from your archive. How do I do that?

A: We never make changes to past editions, except to correct factual errors. To report a factual error, please contact the reporter who made the error, or the publisher. The latest contact information is available here.

Copyright, Carmel Communications, Inc.